1. About These Terms
These Terms of Service (“Terms”) govern the services provided by Why Oh WiFi Pty Ltd (ACN 700 631 974, ABN 93 700 631 974), trading as Why Oh WiFi, based in Geelong, Victoria, Australia. In these Terms, “we”, “us” and “our” mean Why Oh WiFi Pty Ltd.
These Terms should be read together with our Privacy Policy and, where it applies, our Remote Access Consent page.
Change of business structure
Why Oh WiFi Pty Ltd took over all new bookings from 1 September 2026. Services booked before that date were provided by Karl Misso trading as Why Oh WiFi (ABN 60 871 725 632), and remain covered by the terms published at the time of booking. Your warranty, follow-up support and consumer guarantees are unaffected by the change.
2. Our Services
What We Offer
Why Oh WiFi provides:
- WiFi Assessments: On-site evaluation of your WiFi, including signal measurement in every room, speed tests at device locations, interference identification and equipment analysis
- Written Reports: Plain-English findings and recommendations tailored to your property
- Equipment Recommendations and Supply: Advice on routers, mesh systems, access points and related hardware, which you can buy yourself or through us
- Installation and Configuration: Installing and configuring the equipment we recommend, including network cabling where quoted
- Business WiFi and Managed IT: Network design and installation for small businesses, Microsoft 365 setup and security, and ongoing support where agreed
- Starlink and Rural Connectivity: Setup and integration of satellite internet with your home network
- Remote Monitoring and Support: Where you have separately consented, remote access to your network equipment to monitor and fix problems
- Follow-up Support: Answering questions about your assessment, report and installation
What’s NOT Included
Unless specifically quoted and agreed in writing:
- Faults on your internet service itself (we can identify them and help you deal with your provider, but we cannot fix the provider’s network)
- Electrical work, which must be done by a licensed electrician
- Structural work, or cabling routes that would require it
- Repairs to your own devices (computers, phones, TVs, smart-home products)
- Ongoing network management or monitoring, unless you have taken up a remote-support arrangement
3. Booking and Scheduling
Making a Booking
You can book by:
- Booking online at whyohwifi.com.au/contact/ (no payment or card details are taken to book)
- Completing the contact form on our website
- Calling or texting 0489 998 445
- Emailing hello@whyohwifi.com.au
- Via Airtasker (for Airtasker jobs)
Confirmation
Your booking is confirmed when:
- We confirm the date and time by phone, email or message, or your online booking is confirmed
- For quoted installation work: when your deposit is received (see section 4)
- For Airtasker jobs: when the job is assigned
Rescheduling
Need to change your appointment? No problem:
- 24+ hours notice: Reschedule at no charge
- Less than 24 hours notice: Please see the cancellation policy below
4. Pricing and Payment
Assessments
Our standard WiFi assessment, including the written report, is a flat $199, GST included. The price published on this website at the time you book is the price you pay. There is no call-out fee and no travel charge on top.
Installations, Hardware and Business Work
Installation, hardware supply and business IT work are quoted individually after an on-site assessment. Every quote is in writing and shows GST separately, together with the GST-inclusive total. The quoted price is fixed unless you ask for changes to the scope, in which case we will confirm any price change with you in writing before doing the extra work.
Deposits
For quoted work that includes hardware supply or installation:
- A 50% deposit is payable to accept the quote and secure your installation date
- Paying the deposit confirms that you accept the quote and these Terms
- We order your hardware once the deposit is received
- The balance is due on completion of the work
Payment Methods
- Bank transfer to the account shown on your invoice (preferred)
- Card payment (Visa, Mastercard, Apple Pay, Google Pay) via the secure payment link on your invoice
- Cash on the day of service
No Card Fees
From 1 September 2026 we do not add a surcharge for paying by card. The amount on your invoice is the amount you pay, whichever payment method you choose.
When Payment is Due
- Assessments: on completion of the visit (the written report follows within 24 hours)
- Quoted work: 50% deposit on acceptance, balance on completion
- Any other due date will be shown on your invoice
GST
Why Oh WiFi Pty Ltd is registered for GST. Prices published on this website include GST. Quotes and invoices show GST as a separate line together with the GST-inclusive total.
5. Cancellation Policy
We understand plans change. Nothing is paid when you book an assessment, so cancelling early costs you nothing at all:
| Notice Given | What Happens |
|---|---|
| 24+ hours before appointment | No charge. Cancel or reschedule free |
| Less than 24 hours | 50% of the assessment fee applies |
| No-show (no contact) | Full assessment fee applies |
For quoted installation work, your deposit is refundable if you cancel before hardware has been ordered for your job. If hardware has already been ordered specifically for you, we may deduct any supplier costs that we cannot recover, and we will tell you what those are.
Our Right to Cancel
We may cancel or reschedule if:
- There are unsafe conditions at the property
- Severe weather affects travel or safe work
- Illness or emergency
- We cannot safely or effectively perform the service
If we cancel, there is no charge to you and we will reschedule at a time that suits. If you had already paid for anything affected, we refund it.
6. What We Need From You
To provide our services effectively, we need you to:
- Be present (or have an authorised adult present) during the visit
- Provide access to your router or modem, and to the areas where WiFi is needed
- Share relevant information about your current setup, your internet provider and the issues you are having
- Provide a safe environment for us to work in
Property Access
You confirm that:
- You own or have authority to allow access to the property
- You have authority to make changes to the network equipment and, for installations, to have equipment and cabling installed
- There are no known hazards that could affect our safety
7. Our Recommendations and Our Work
Nature of Recommendations
Our recommendations are:
- Based on our professional assessment of your specific situation and our measurements at your property
- Intended to improve your WiFi performance
- Not guaranteed to resolve all issues (some problems have causes outside your WiFi, such as your internet service)
Equipment Recommendations
When we recommend products:
- We recommend what suits your property, not what earns us the most
- You are free to buy from any supplier; if you buy through us, we tell you the price up front
- Prices and availability from suppliers may change
Hardware We Supply
Hardware we supply is covered by the manufacturer’s warranty and by the consumer guarantees under the Australian Consumer Law. If supplied hardware fails, contact us first and we will help with the warranty claim.
Coverage Estimates
Any coverage or speed figure we give before installation is an estimate based on our measurements and the building as we found it. We verify results room by room before we leave, and the figures in your completion report are the measured results.
No Guarantee of Specific Outcomes
We cannot guarantee:
- Specific speed improvements (many factors affect this, including your internet plan)
- That your internet provider will deliver consistent speeds
- Compatibility with every device
- Results that depend on changes made by others after our visit
8. Remote Access
We only access your network remotely if you have asked for it and consented in writing. What remote access does and does not let us see, how long it lasts and how to revoke it are explained on our Remote Access Consent page, which forms part of these Terms for customers who take it up.
9. Intellectual Property
Assessment Reports and Documentation
Written reports, network documentation and handover guides:
- Are provided for your personal or business use only
- May not be reproduced, shared publicly or used commercially without permission
- Remain our intellectual property
Your Use
You may:
- Use the report to make decisions about your network
- Share the report with household members or your staff
- Show the report to tradespeople, retailers or another provider for quotes
10. Liability
Our Commitment
We commit to:
- Performing services with reasonable care and skill
- Providing honest and accurate assessments
- Treating your property and equipment with respect
Why Oh WiFi Pty Ltd holds public liability and professional indemnity insurance.
Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the fee paid for the service concerned
- We are not liable for indirect or consequential losses, including loss of income or data
- We are not liable for issues caused by your own equipment, your internet provider, or third parties
11. Consumer Guarantees
Under the Australian Consumer Law, our services come with guarantees that cannot be excluded:
- Services will be provided with due care and skill
- Services will be fit for any purpose you made known to us
- Services will be provided within a reasonable time
Goods we supply come with guarantees that they are of acceptable quality, fit for purpose and match their description.
If Something Goes Wrong
| Issue | Your Options |
|---|---|
| Minor problem | We will fix the issue at no extra cost |
| Major problem | You can cancel and receive a refund for the affected service, or a replacement or refund for affected goods |
What’s a major problem? A problem that would have stopped you from booking if you’d known about it, or that can’t be fixed within a reasonable time.
12. Disputes
Our Approach
We want you to be happy with our service. If something’s not right:
- Talk to us first - Contact Karl directly on 0489 998 445 or hello@whyohwifi.com.au
- We’ll listen - We take all feedback seriously
- We’ll resolve it - We’ll work with you to find a fair solution
If We Can’t Resolve It
If we can’t resolve a dispute directly:
- You may contact Consumer Affairs Victoria (1300 558 181)
- For disputes under $10,000, VCAT (Victorian Civil and Administrative Tribunal) may assist
Governing Law
These Terms are governed by the laws of Victoria, Australia.
13. Changes to These Terms
We may update these Terms from time to time. When we do:
- The updated Terms will be posted on this page
- The “Last updated” date will change
- Changes apply to bookings made after the update
14. Contact Us
Questions about these Terms? Get in touch:
Why Oh WiFi Pty Ltd
Email: hello@whyohwifi.com.au Phone: 0489 998 445 Post: PO Box 696, Geelong VIC 3220 ABN: 93 700 631 974 ACN: 700 631 974