Unhappy with your NBN National Broadband Network Australia's government-built wholesale internet network. NBN Co builds the infrastructure, then internet providers buy access to sell you a connection.NBN
Sign up with the new provider. They handle everything. 5-10 business days later, you're switched. Usually no downtime, no technician visit, no equipment changes.
The switching process
Sign up with your new provider
Go to the new provider's website and sign up. You'll need your address and current account details. That's it — you don't need to contact your old provider first.
New provider contacts NBN
Your new provider requests the "port Service transfer Moving your existing NBN connection from one provider to another. The physical connection stays the same — only the billing and service relationship changes.port
Old provider is notified
NBN Co notifies your old provider of the transfer request. Your old provider may contact you to "save" you — you can ignore this if you've decided to switch.
Switch happens (5-10 business days)
On the scheduled date, NBN switches your connection. This usually happens overnight with minimal (seconds to minutes) or zero downtime.
Update your router settings (maybe)
If your new provider uses different connection settings (PPPoE Point-to-Point Protocol over Ethernet An older connection method requiring username/password login in your router. Uses slightly more resources but works with any provider. IP over Ethernet The newer, simpler connection method. No login required — just plug in and go. Slightly faster and more efficient.PPPoE
IPoE
What you might need to do
Most Switches
- Sign up online
- Wait 5-10 days
- Done
If Connection Type Changes
- Sign up online
- Update router username/password
- Wait 5-10 days
If New Router Required
- Sign up online
- Receive new router
- Plug it in
- Wait 5-10 days
Common questions
Will I have downtime?
Usually no, or only seconds to minutes. The switch typically happens overnight. If you’re very unlucky, you might lose connection for up to an hour.
Do I need a technician visit?
No. You’re using the same NBN infrastructure — just a different company selling you access to it.
What about my equipment?
If you own your modem/router, you keep using it. If your old provider supplied equipment, check their return policy (some want it back, some don’t care).
Do I need to cancel my old provider?
No. The switch request automatically triggers cancellation with your old provider. However — check their terms for notice periods. Some providers (like Superloop) require 30 days notice.
Can I keep my phone number?
If you have a landline through your NBN provider, ask the new provider about porting. Most can transfer your number.
What if my old provider has a notice period?
Some providers require 30 days notice (check their terms before switching). If you don’t give notice, you may be charged for an extra month. This is annoying but legal.
Before you switch, log into your current provider's portal and check their cancellation terms. Look for notice periods or equipment return requirements. Don't get surprised by an extra month's charge.
When switching takes longer
In some cases, a technician visit IS required:
- Technology change — Switching from FTTN
FTTN
Fibre to the Node
Older NBN technology where fibre runs to a street cabinet, then copper to your home. Speeds vary based on distance from the node.
Full definition → to FTTPFTTP
Fibre to the Premises
The fastest NBN technology — fibre optic cable runs directly to your home. Capable of speeds up to 1000 Mbps or more.
Full definition → (if your area got upgraded) - New installation — If you’re moving house at the same time
- Connection issues — If NBN detects a problem during the switch
These are exceptions, not the norm.
Your right to switch
Under Australian Consumer Law, you have the right to switch providers. No provider can “refuse” to let you go, though they might:
- Offer you a better deal (you can accept or ignore)
- Remind you of contract terms (if you’re in one)
- Charge early termination fees (if applicable)
Most NBN plans today are no lock-in, meaning you can leave anytime without penalty.
The bottom line
Switching NBN providers is not complicated:
- Pick a new provider
- Sign up on their website
- Wait 5-10 days
- Done
The friction you feel is psychological, not practical. If your current provider isn’t delivering, don’t waste time — just switch.
Need help deciding?
Not sure which provider to switch to? Check out my unsponsored NBN provider guide or get in touch for personalised advice.
or call 0489 998 445
Related reading
- The Best NBN Providers in Australia (No Ads, No Sponsorship) — Unbiased provider recommendations
- Does Your NBN Provider Actually Matter? — Why ISP choice matters on NBN
- What is NBN? — Understanding Australia’s broadband network
Provider policies may change. Always check current cancellation terms with your provider before switching. See our full content disclaimer.
Serving Geelong, Surf Coast, and Bellarine Peninsula.
Why Oh WiFi · 0489 998 445 · hello@whyohwifi.com.au