Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of services provided by Why Oh WiFi (ABN 60 871 725 632), a sole trader business operated by Karl Dennis Misso, based in Geelong, Victoria, Australia.

These Terms should be read together with our Privacy Policy.

2. Our Services

What We Offer

Why Oh WiFi provides:

• WiFi Assessments: On-site evaluation of your WiFi performance, including signal strength testing in every room, interference identification, and equipment analysis
• Written Reports: Detailed findings and recommendations tailored to your property
• Equipment Recommendations: Advice on routers, mesh systems, and other networking equipment
• Basic Configuration: Help with router placement and simple settings adjustments
• Follow-up Support: Answering questions about your assessment and recommendations

What’s NOT Included

Unless specifically quoted and agreed:

• ISP-related issues (we can identify them, but we can’t fix your internet connection)
• Ethernet/network cable installation
• Equipment purchases (we recommend, you buy)
• Complex network setups (business networks, VLANs, firewalls)
• Smart home device troubleshooting beyond WiFi connectivity
• Ongoing network management or monitoring

3. Booking and Scheduling

Making a Booking

You can book by:

• Completing the contact form on our website
• Calling 0489 998 445
• Emailing hello@whyohwifi.com.au
• Via Airtasker (for Airtasker jobs)

Confirmation

Your booking is confirmed when:

• We confirm the date and time by phone, email, or message
• For Airtasker jobs: When the job is assigned

Rescheduling

Need to change your appointment? No problem:

• 24+ hours notice: Reschedule at no charge
• Less than 24 hours notice: Please see cancellation policy below

4. Pricing and Payment

Current Pricing

Prices are subject to change. The price quoted at booking is the price you pay.

Payment Methods

We accept the following payment methods via our payment partner, Wise:

• Electronic Funds Transfer (EFT) - Preferred
• Apple Pay
• Visa
• Mastercard
• Cash - On the day of service

Payment details will be provided on your invoice.

Payment Processing Fees

Some payment methods may incur a processing fee. Any such fees will be clearly displayed at the time of payment and will not exceed the actual cost charged to us by the payment gateway.

When Payment is Due

• Payment is due on completion of the assessment
• For assessments with written reports, payment is due when the assessment is complete (report follows within 48 hours)

GST

All prices shown are exclusive of GST. GST will be added at the applicable rate (currently 10%). We are registered for GST (ABN 60 871 725 632).

5. Cancellation Policy

We understand plans change. Here’s our cancellation policy:

Our Right to Cancel

We may cancel or reschedule if:

• Unsafe conditions at the property
• Severe weather affecting travel
• Illness or emergency
• We cannot safely or effectively perform the service

If we cancel, you’ll receive a full refund or free reschedule.

6. What We Need From You

To provide our services effectively, we need you to:

• Be present (or have an authorised adult present) during the assessment
• Provide access to your router/modem and areas where WiFi is needed
• Share relevant information about your current setup and issues
• Provide a safe environment for us to work

Property Access

You confirm that:

• You own or have authority to allow access to the property
• You have authority to make changes to the network equipment
• There are no known hazards that could affect our safety

7. Our Recommendations

Nature of Recommendations

Our recommendations are:

• Based on our professional assessment of your specific situation
• Intended to improve your WiFi performance
• Not guaranteed to resolve all issues (some problems have causes beyond WiFi)

Equipment Recommendations

When we recommend products:

• We are not affiliated with manufacturers or retailers
• We don’t receive commissions on product sales
• Prices and availability may change
• You’re free to purchase from any supplier

No Guarantee of Specific Outcomes

We cannot guarantee:

• Specific speed improvements (many factors affect this)
• That recommended equipment will solve all problems
• That your ISP will provide consistent speeds
• Compatibility with all devices

8. Intellectual Property

Assessment Reports

Written assessment reports:

• Are provided for your personal or business use only
• May not be reproduced, shared publicly, or used commercially without permission
• Remain our intellectual property

Your Use

You may:

• Use the report to make decisions about your network
• Share the report with household members
• Show the report to tradespeople or retailers for quotes

9. Liability

Our Commitment

We commit to:

• Performing services with reasonable care and skill
• Providing honest and accurate assessments
• Treating your property and equipment with respect

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fee paid for the service
• We are not liable for indirect or consequential losses
• We are not liable for issues caused by your equipment, ISP, or third parties

10. Consumer Guarantees

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded:

• Services will be provided with due care and skill
• Services will be fit for any purpose you made known to us
• Services will be provided within a reasonable time

If Something Goes Wrong

What’s a major problem? A problem that would have stopped you from booking if you’d known about it, or that can’t be fixed within a reasonable time.

11. Disputes

Our Approach

We want you to be happy with our service. If something’s not right:

1. Talk to us first - Contact Karl directly on 0489 998 445 or hello@whyohwifi.com.au
2. We’ll listen - We take all feedback seriously
3. We’ll resolve it - We’ll work with you to find a fair solution

If We Can’t Resolve It

If we can’t resolve a dispute directly:

• You may contact Consumer Affairs Victoria (1300 558 181)
• For disputes under $10,000, VCAT (Victorian Civil and Administrative Tribunal) may assist

Governing Law

These Terms are governed by the laws of Victoria, Australia.

12. Changes to These Terms

We may update these Terms from time to time. When we do:

• The updated Terms will be posted on this page
• The “Last updated” date will change
• Changes apply to bookings made after the update

13. Contact Us

Questions about these Terms? Get in touch: