Privacy Policy

1. About This Policy

This Privacy Policy explains how Why Oh WiFi (ABN 60 871 725 632), operated by Karl Dennis Misso as a sole trader, collects, uses, stores, and protects your personal information.

Contact Details:

• Email: hello@whyohwifi.com.au
• Phone: 0489 998 445
• Post: PO Box 696, Geelong VIC 3220

2. Information We Collect

When You Contact Us

When you reach out via our website, email, or phone, we collect:

• Contact details: Name, phone number, email address
• Location: Suburb (to confirm we service your area)
• Issue description: What’s happening with your WiFi
• Referral source: How you heard about us (optional)
• Contact preferences: Your preferred contact method (optional)

During WiFi Assessments

When we visit your property, we may collect:

• Property details: Property type, size, construction type
• Network information: WiFi network names (SSIDs), router/modem details, connected device types
• Technical data: Signal strength measurements, speed test results, interference sources
• Observations: Floor plans/sketches created during assessment

With Your Consent: Remote Network Access

If you choose to grant remote access (e.g., via TP-Link Deco app), we may access:

• Device names on your network
• Connection status
• Data usage per device
• Network health metrics

Automatically Collected

When you visit our website:

• Analytics data: Pages viewed, time on site, referral source (via Google Analytics, anonymised)
• Technical data: Browser type, device type, IP address (anonymised by Cloudflare)

3. How We Use Your Information

We use your information to:

We do NOT:

• Sell your information to anyone
• Share your information with marketing companies
• Use your data for purposes unrelated to our services
• Send marketing emails without your consent

4. Who We Share Information With

We share information only as necessary:

We do NOT share your detailed assessment data or network information with anyone.

5. How We Protect Your Information

We take reasonable steps to protect your information:

• Encrypted communications: All emails via Microsoft 365 are encrypted in transit
• Secure website: HTTPS encryption on all pages, protected by Cloudflare
• Access controls: Only Karl Dennis Misso has access to customer data
• Self-hosted systems: Customer records stored on Australian-based private infrastructure
• No unnecessary retention: Data deleted when no longer needed

6. How Long We Keep Information

7. Your Rights

You have the right to:

• Access: Request a copy of information we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Complaint: Lodge a complaint if you’re unhappy with how we handle your data

To exercise these rights, contact us at hello@whyohwifi.com.au.

8. Cookies and Analytics

Our website uses:

Google Analytics 4

We use Google Analytics to understand how visitors use our website. This helps us improve our content and services.

• IP addresses are anonymised
• No personally identifiable information is collected
• Data is processed by Google LLC in the United States
• You can opt out using the Google Analytics Opt-out Browser Add-on

Essential Cookies

We use minimal essential cookies for:

• Security (Cloudflare)
• Form submissions
• Basic site functionality

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• The updated policy will be posted on this page
• The “Last updated” date will change
• For significant changes, we may notify customers directly

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information: